Returns, Refunds & More

At HeritageBrims, we aim to ensure your satisfaction with every purchase. If you are not entirely happy with your order, we’re here to help with easy returns, refunds, and exchanges.

1. Return Policy

• Eligibility: Items must be returned within 30 days of delivery.
• Condition: The item must be unused, in its original condition, and with all tags attached.
• Non-Returnable Items: Customized or clearance items are non-returnable unless defective.

How to Return:

1. Contact us at orders@heritagebrims.com with your order number and reason for return.
2. We will provide instructions and a return address.
3. Ship the item back using a trackable method.

2. Refund Policy

• Processing Time: Refunds are processed within 5-7 business days after the returned item is received and inspected.
• Refund Method: Refunds will be issued to the original payment method.
• Shipping Charges: Original shipping fees are non-refundable.

4. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us within 48 hours of delivery with photos of the issue.
• We will arrange a replacement or refund at no extra cost to you.

5. Return Shipping Costs

• Customer Responsibility: You are responsible for return shipping costs unless the item is defective or incorrect.
• Prepaid Labels: In some cases, we may provide a prepaid shipping label for your convenience.

6. Cancellations

• Orders can be canceled within 24 hours of placing them. After this, the order may already be processed for shipping.

For any questions or assistance, please contact us at orders@heritagebrims.com
Thank you for choosing HeritageBrims! Your satisfaction is our priority.